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Outbound Telesales Representative

Job No: HS40
Location: Mascot


The Henry Schein Group is the largest provider of health care products and services to dental, animal health and medical practitioners.  As part of a Fortune 500 business, we leverage our international relationships to source and distribute an extensive range of quality products from around the world. Our business has a passion for excellent service, quality products, top class logistics and is proud of it's reputation.


An Outbound Telesales Representative position within our dynamic Sydney Sales Team has become available!   


You will be strategically positioned within the Sales Team to gain a cross section insight into the company. An upbeat, self-motivated and tenacious disposition will ensure you develop strong relationships with your assigned customers as well as internal stakeholders.

The core responsibility is market share growth through telephone consultative selling while also building brand identity and trust, always with the vision of enhancing the service experience. The culture and team uniquely strive for excellence and performance yet with collaborative and supportive foundations.

This role would suit someone with Outbound Telesales experience or a Dental Assistant, Dental Hygienist or Practice Manager with a flair for selling, looking to make their initial transition into sales.


Key Responsibilities of the role include:

  • Develop trusted relationships with customers within an assigned territory
  • Be knowledgeable across current and new products, technologies and promotions
  • Increase sales through outbound contact to assigned customers with a consultative sales approach
  • Understanding how to add value to each customer, tailoring the sale then closing
  • Negotiating competitive pricing
  • Contacting inactive and target accounts as a new sales avenue
  • Oversee key accounts in cases where external sales rep territory may be vacant
  • Champion key initiatives such as Salesforce and Phocas
  • Liaise with Customer Care to support product returns, merchandise pick-ups, tracking orders, re-orders, pricing discrepancies, balance queries or credits
  • Consult with Territory Managers regarding return authorisations, product recall, policy queries, product pricing overrides and restrictions
  • Maintaining up-to-date customer records
  • Attending vendor product training sessions and sales meetings

 The successful candidate will have:

  • Previous sales experience in a sales or dental role
  • High school diploma or the equivalent, tertiary education would be advantageous
  • Articulate communication and easily builds rapport
  • Experience negotiating mutually favourable outcomes
  • Solid dispute resolution skills
  • Meticulous organisation
  • Ability to take ownership
  • Conscientious work ethic
  • Comfortable learning new products and systems
  • Proficiency in Microsoft Office

 This position is based at our brand new office in Mascot, offers a competitive base salary with a bonus component as well as onsite gym and parking.

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